Technical Writing

I Make Information Easy To Understand, And Directions Easy To Follow.

Complex information shouldn’t overwhelm readers. It should be as specific, accurate, and concise as possible.

But writers can get carried away in the editing process and cut jargon or details that are needed to convey precise meaning. I’ve learned how to balance concision with necessity, and am not shy about asking SMEs for guidance whenever in doubt. 🙂

Let’s Keep Your Intellectual Property In-House, Forever!

Your organization is as good as your people. But what happens when a critical human resource leaves the firm? All of that information goes with them and is lost. Unless of course it’s documented. So let’s write it down!

I can meet all of your technical writing needs and can craft deliverables that meet SME, compliance, formatting, or template requirements.

I’ve worked with many Software Engineers, SMEs, and Project Managers over the years. So doing research, conducting interviews, and gathering requirements come naturally.

Using editorial review cycles, I can work with your team to ensure final drafts are as accurate and easy to read as possible. And I can keep change histories organized using version control, just in case you need to restore an earlier version later.

Deliverables

Technical Writing
• White Papers
• Data Sheets
• Training Manuals
• User Manuals
• Process Documentation
• Release Notes
• BladeSpec Documents
• Signage
• Gathering Requirements
• Version Control

Business Communications
• Letters
• Reports
• PowerPoint Presentations
• Newsletters
• HR Recruitment Posts
• Memos

Please feel free to read the technical writing samples below. And if you need a deliverable type that’s not listed, I’m happy to discuss your requirements anytime.

BladeServer Base Specifications

Base Specification for I/O Expansion Cards (Excerpt)
Client: IBM BladeCenter
Type: Hardware Specifications

Base Specification for Switch Module Systems (Excerpt)
Client: IBM BladeCenter
Type: Hardware Specifications
Datasheet & White Papers

IBM InfoSphere Guardium for Greenplum Database
Client: IBM InfoSphere
Industry: Cross-Industry
Type: Datasheet

Enrich the Decisioning of Your COBOL Applications
Client: IBM ILOG
Industry: Cross-Industry
Type: White Paper
IBM Cloud-Based IT Consolidation for the Federal Government
Client: IBM
Industry: Federal Government
Type: White Paper
Business Development (Research, Consulting)

Research Findings (How to) for Commission on Massage Therapy Accreditation (COMTA)
Client: Absolute Wellness Healing Spa
Type: Regulatory Compliance

Competitive Pricing Research
Client: Absolute Wellness Healing Spa
Type: Business Development

Live Course Evaluation
Client: Absolute Wellness Healing Spa
Type: Documentation, Curriculum Development
Research Findings (How to) for National Certification Board for Therapeutic Massage Therapists (NCBT)
Client: Absolute Wellness Healing Spa
Type: State Regulatory Compliance

Accreditation Research Findings
Client: Absolute Wellness Healing Spa
Type: Business Development
Business Communications

AWHS Steering Committee Agenda
Client: Absolute Wellness Healing Spa
Type: Meeting Agenda

To All Absolute Wellness Healing Spa Employees
Client: Absolute Wellness Healing Spa
Type: Memorandum

Lead Manager Meeting Notes
Client: Absolute Wellness Healing Spa
Type: Note-Taking

Be Our Guest at the IBM Storage Virtualization Seminar
Client: IBM
Type: Business Letter; Template for IBM Business Partners
Employee Training Guides

Updating TA Reduced Rates in CMS
Client: Norwegian Cruise Line (NCL)
Department: IT
Type: Employee Training Guide

Updating Sales PAL in CMS
Client: Norwegian Cruise Line (NCL)
Department: IT
Type: Employee Training Guide

HR Employee Handbook (Excerpt)
Client: Absolute Wellness Healing Spa
Department: HR


Case Study

Gwinnett County Public Schools Cloud Computing with IBM
Client: IBM Cloud Academy
Industry: Education
Power Point Presentation (Excerpt)

Supply Chain Management Solutions from IBM
Client: IBM
Industry: Supply Chains
Process Documentation

Building Port.Info Assets in CMS
Client: Norwegian Cruise Line (NCL)
Department: IT